Shipping Policy

Processing Time

At Carlo’s Shoe Repair, orders are typically processed within 1–2 business days before shipment.

If your order has not yet been shipped, it means it is still being prepared. In case of any unexpected delays, we will notify you via email.

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.

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Shipping & Delivery Time

Estimated delivery times (delays may occur during peak seasons):

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⚠️ Important Notes

• We currently do not ship to U.S. military bases (APO/FPO addresses)
• We do not support shipping to multiple addresses within one order

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Taxes & Duties

• We do not collect sales tax on orders
• Customers are responsible for any applicable customs duties, taxes, or import fees required by local authorities

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Shipping Delays

If your package has not arrived within 30 days, you are eligible for a full refund.

If you experience delays, please contact us:
📧 support@carlozshoes.com
⏱ We aim to respond within 12–24 hours

If tracking shows “Delivered” but you have not received your package:

• Check around your delivery location
• Contact the shipping carrier directly
• If the issue persists, contact our support team

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Incorrect Address Disclaimer

Carlo’s Shoe Repair is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Please ensure all details are accurate at checkout. If you notice an error, contact us immediately:
📧 support@carlozshoes.com

⚠️ Once your order has been shipped, we may not be able to make changes.

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Failed Delivery & Refused Shipments

We are not responsible for:

• Packages refused by the recipient
• Multiple failed delivery attempts
• Orders returned due to incorrect address

In such cases, we reserve the right to deny refunds.

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Contact Information

For any shipping-related inquiries, please contact:

Carlo’s Shoe Repair
📧 support@carlozshoes.com